1. Planning and Organizing
Organizes and coordinates resources to ensure achievement of performance objectives
- Prepare in advance for meetings, interviews, customer contact and so on.
- Accurately prioritizes key tasks for self and others.
- Ensure realistic timescales for tasks and activities, including contingency where necessary.
- Plans and schedules towards achievements of tasks.
2. Problem Analysis
Effectively identifies important elements of a problem by seeking relevant data and evaluating it in logical and rational manner
- Asks open and probing questions to gain information.
- Adopts a structured approach to quesioning, ensuring all angels are covered.
- checks understanding and verifies facts when gathering information.
- Identifies causes of problem / issue.
- Draw logical conclusion based on the available data.
3. Innovation
Identifies new methods of working by looking at issues from different angles and chalengging traditional methods or approaches
- Identifies opportunities to improve situations/processes.
- Encourages others to come up with suggestion / solutions.
- Tries to remove barriers rather than creating them.
- Takes a wider view of processes rather than focusing on own job/area.
4. Team working
Works cooperately and productively within teams, contributing effectively to team objectives.
- Show consideration for colleagues, taking feeling into considertaion.
- Work cooperatively with others to assist in achievement of goals.
- Offer constructive suggestions to assist team to achieve objectives.
- Help to create team spirit.
5. Leadership
Takes responsibility for directing and motivating others, ensuring business objectives are met
- Praises achievement and acknowledges contribution of others.
- Encourages and supports staff to overcome problems, both works and personal.
- Encourage full participation form all team members.
- Takes opportunity to delegate and develop the skills of others.
- Sets target which are stretching but achievable.
6. Influencing
Actively influences others to gain acceptance for plans while taking the needs and opinions of other into consideration
- Manages discussion effectively to ensure desired action are achieved.
- Effectively prepares for discussion in advanced and has though possible outcomes.
- Demonstrates behavior that is assertive, rather than passive or aggressive.
